1. Introduction
Index RCM (“Index RCM,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, communication channels, and business services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information about our services, or communicate with us by phone, email, or text message (SMS).
By using our website or services, you acknowledge this Privacy Policy.
2. Information We Collect
Depending on your interactions with us, we may collect the following categories of information:
A. Personal and Contact Information
- Name
- Business email address
- Phone number
- Business mailing address
- Other contact information you voluntarily provide
B. Business and Professional Information
- Healthcare practice or business name
- Professional role and business contact details
- Information related to credentialing, payer enrollment, medical billing, revenue cycle management, and other services you request
- Information you provide when requesting a consultation or submitting a business inquiry
C. Website and Technical Information
We may collect technical information such as IP address, browser type, device information, pages visited, and website usage data through cookies, analytics tools, and similar technologies where applicable.
D. Communications and SMS Information
If you contact us or opt in to receive text messages, we may collect your phone number, messaging preferences, consent records, and communications with us, including opt-in and opt-out status.
3. How We Use Your Information
We may use collected information to:
- Respond to inquiries and provide requested information.
- Deliver and manage our healthcare business support services.
- Communicate about credentialing, payer enrollment, medical billing, RCM, and other services you request.
- Send service-related notifications and administrative updates.
- Send promotional messages where you have provided the required consent.
- Operate, maintain, and improve our website and services.
- Protect against fraud, unauthorized activity, and security threats.
- Comply with applicable legal, regulatory, and contractual obligations.
4. SMS Messaging and Mobile Information
If you provide your mobile number and separately opt in to receive SMS messages from Index RCM, we may use your number to send messages consistent with the consent you provided.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance, where supported. You may also contact us using the information listed below.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
We may share limited information with service providers that help us operate our SMS program, such as messaging platforms and telecommunications providers, solely to provide the requested messaging services and subject to applicable confidentiality and data-use restrictions.
SMS consent is voluntary and is not a condition of purchasing services.
5. How We Share Information
We do not sell your personal information. We may disclose information in the following limited circumstances:
- Service providers: Vendors that help operate our website, communications, business operations, or requested services.
- Business operations: Authorized personnel and contractors who need information to perform their assigned duties and are subject to appropriate confidentiality obligations.
- Legal obligations: When disclosure is required by law, valid legal process, or applicable regulatory requirements.
- Security and protection: When reasonably necessary to protect our rights, users, systems, or business against fraud or security threats.
- With your direction or authorization: When you request or authorize a disclosure.
These disclosures do not authorize third parties to use SMS opt-in data or consent for their own marketing or promotional purposes.
6. Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to improve functionality, understand visitor interactions, and maintain website security.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where legally required, we will provide appropriate consent mechanisms for non-essential cookies.
7. Healthcare Information and Protected Health Information
Index RCM provides healthcare business support services. Depending on the services requested, certain engagements may involve sensitive business or healthcare-related information.
Please do not submit patient medical records, protected health information (PHI), or other sensitive information through ordinary website forms, standard email, or SMS unless we have specifically established an appropriate, authorized, and secure process for that information.
Where applicable, Index RCM will handle protected health information in accordance with its contractual obligations and applicable privacy and security requirements, including HIPAA when applicable.
This Privacy Policy does not replace any applicable Business Associate Agreement or other required privacy or security agreement.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and consent records, resolve disputes, and meet applicable legal or contractual obligations. Retention periods depend on the nature of the information and the circumstances in which it was collected.
10. Your Privacy Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
You may also opt out of promotional emails using the unsubscribe instructions provided in those messages, and opt out of SMS messages by replying STOP where supported.
To submit a privacy-related request, contact us using the details below. We may need to verify your identity before responding.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party tools. Those services may have their own privacy policies and practices. Index RCM is not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their policies before providing information.
12. Children's Privacy
Our website and business services are intended for adults and business users. We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to address it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements. Any updates will be published on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
Company: Index RCM
Website: www.indexrcm.com
Privacy Contact Email: info@indexrcm.com
Business Phone: +1 (307) 201-2645
Business Mailing Address: 30 N Gould St, Ste 100, Sheridan, Wyoming 82801, USA